Dumped by customer support!

Wow, I hate microsoft. Not only did they apparently fuck things up so much that to install a font you need to put the original on your hard drive, but after that you apparently can’t delete it without messing with the security settings. And their customer service… The us version refers you to the country you’re in. In my case that’s the Netherlands… and microsoft service here costs money. So I used the online chat service from the US… Who promptly didn’t read what I said, gave me the impression that I knew what I was on about better than them, AND were pretty damn rude at times.

Yeah, the file got deleted. After I near-hacked into my own system. Very secure microsoft, you should put that in your new ad campaign: ‘So secure, the only one hacking into your system will be YOU.’ Add a nice Uncle Sam image to it for emphasis.

To all those desiring a good laugh, here’s the copy of the chat conversation. (D&D post LAT0R when I’m not stressing over acceptance exams for art school.)

Sam
Initial Question/Comment: I can’t delete the copy of a font I installed, even though it’s in another map with me being the administrator of the pc.

21:58:57 System

Stuart has joined this session!

21:58:57 System

Connected with Stuart

21:59:12 Stuart

Welcome to Microsoft Customer Service Chat,Sam. Please give me a moment while I review your question.

21:59:46 Stuart

May I know the version and edition that you have?

22:00:01 Sam

I’d like to add that I have assigned myself ownership of said file.

22:00:24 Sam

Vista Home Premium

22:00:25 Stuart

Please give me couple of minutes while I search an appropriate solution for the issue.

22:02:07 Stuart

Thank you for waiting.

22:02:12 Stuart

Could you be please more specific about the product that you are unable to delete?

22:02:45 Sam

It’s a true type font

22:03:46 Sam

I’ve installed it by placing it in a map on my pc from a .zip file and using the Font map option to install the font there.

22:04:08 Stuart

May I know the steps you are trying for deleting?

22:04:35 Sam

I tried rightclicking and deleting, moving it to the recycle bin, and pressing delete…

22:04:53 Sam

I’m not trying to delete the font i installed, but a copy of the .ttf file.

22:05:24 Sam

I’ve tried assigning ownership to myself in properties -> security

22:06:09 Sam

That didn’t have any effect, I still get the error message saying I need permission to delete the file, while I have every available permission enabled for my account.

22:06:23 Stuart

Did you receive any error message while trying to delete the file?

22:07:58 Stuart

Are you there, Sam?

22:08:07 Sam

I just said I got an error

22:08:35 Stuart

Please let me know the exact error message.

22:08:46 Sam

The usual ‘You need permission to delete this file.’

22:11:09 Stuart

Are you logged on to Windows Vista as administrator?

22:11:13 Sam

Yes

22:12:05 Stuart

Did you receive any option to enter a password to continue with the deletion of file?

22:12:29 Stuart

I mean on the window which says “You need permission to delete this file.”

22:12:38 Sam

No, I didnt

22:12:47 Sam

Just ‘Try Again’ and ‘Cancel’

22:14:55 Stuart

Thank you for that information.

22:16:00 Sam

So can I do anything about this?

22:16:35 Stuart

Please give me a couple of moments so that I can search a resolution for this issue.

22:18:55 Stuart

Thank you for your patience.

22:19:15 Stuart

I have located some steps that may resolve this issue. Shall we try out with the steps?

22:19:22 Sam

Sure

22:19:50 Stuart

Please follow the steps that I am about to provide you and confirm me after performing each of them.

22:20:15 Stuart

1. Right click on the file that you would like to delete.

22:20:25 Stuart

2. Click on the “Security” tab.

22:20:50 Stuart

3. Click “Advanced” in the lower right.

22:21:12 Sam

Done

22:21:35 Sam

And I’ve checked with other files; this only happens after the font has been installed.

22:22:00 Stuart

4. In the Advanced Security Settings window that pops up, click on the” Owner” tab.

22:22:13 Sam

Ok..

22:22:25 Stuart

5. Click “Edit”.

22:22:50 Stuart

6. Click “Other users or groups.”

22:23:25 Sam

Ok

22:23:35 Stuart

7. Click “Advanced” in the lower left corner.

22:23:50 Stuart

8. Click “Find Now.”

22:24:05 Stuart

9. Scroll through the results and double-click on your current user account.

22:24:41 Sam

Ok

22:24:50 Stuart

10. Click “OK” to all of the remaining windows except the first Properties window.

22:25:11 Sam

(My account was already in that list actually)

22:25:25 Stuart

Great.

22:25:30 Stuart

11. Select your user account from the list up top and click “Edit.”

22:26:00 Stuart

12. Select your user account from the list up top again and then in the pane below, check “Full control” under Allow, or as much control as you need.

22:26:14 Sam

Already selected

22:26:31 Stuart

Okay.

22:26:44 Sam

Actually, I can’t unselect any of them nor select the bottom one, is that normal?

22:27:31 Stuart

No, Sam. It appears to be a technical issue with your copy of Windows Vista. I would suggest that you work with a Windows Support professional to resolve this issue.

22:28:11 Stuart

I will provide you with the contact information but before that may I know that whether your copy of Windows come pre installed on your computer?

22:28:18 Sam

It did.

22:28:30 Sam

I was just about to ask wether that might be the reason.

22:28:36 Stuart

Thank you the requested information.

22:29:36 Stuart

Yes, it seems to me as technical issue. You have to contact your computer manufacturer for any no charge or warranty support to resolve this issue.

22:30:16 Sam

Alright, thank you for the information.

22:30:36 Stuart

You are welcome.

22:30:41 Stuart

Is there anything else I can assist you with today, Sam?

22:31:04 Sam

Well I still can’t delete the file.

22:31:51 Stuart

I unable to help you further. Please contact the Support professional and they will be able to resolve this issue for you.

22:32:51 Stuart

Thank you for contacting Microsoft Customer Service Chat. Please feel free to come back again. We are available 24 hours a day, 7 days a week.

22:32:56 System

Stuart has left this session!

22:32:56 System

The session has ended!